Effective Date: 11-06-2024
1. Overview
At Brightorial, we strive to provide high-quality website development, social media management, and digital marketing services. Your satisfaction is important to us, and we are committed to ensuring a positive experience. This Refund Policy outlines the terms and conditions under which refunds are issued for our services.
2. Eligibility for Refunds
2.1 Service Satisfaction
If you are not satisfied with our services, please contact us at info@brightorial.com within 30 days of receiving the service to discuss your concerns. We will work with you to resolve any issues.
2.2 Refund Conditions
Refunds may be considered under the following conditions:
- The service provided does not match the agreed-upon scope or quality as per the contract.
- The deliverables are not completed within the agreed timeline, and no satisfactory resolution has been provided.
3. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Change of mind after the commencement of the service.
- Dissatisfaction due to circumstances beyond our control, such as changes in search engine algorithms or social media platform policies.
- Partial completion of services as per the agreed milestones.
4. Requesting a Refund
4.1 How to Request a Refund
To request a refund, please contact us at info@brightorial.com with the following details:
- Your name and contact information.
- The service purchased and the date of purchase.
- A detailed description of why you are requesting a refund.
4.2 Processing Refund Requests
Once we receive your refund request, we will review it and notify you of the status of your request within 14 days. If your refund is approved, we will process it within 14 days of approval. The refund will be issued to your original method of payment.
5. Cancellations
5.1 Service Cancellation by Client
If you wish to cancel a service, please notify us at info@brightorial.com as soon as possible. Cancellations made before the commencement of the service may be eligible for a full refund. If the service has already begun, a partial refund may be considered based on the amount of work completed.
5.2 Service Cancellation by Brightorial
We reserve the right to cancel a service if there are extenuating circumstances that prevent us from delivering the agreed service. In such cases, a full refund will be issued.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact us at:
- Email: info@brightorial.com
- Phone: 9109680404
- Address: Ward no 28, Saraswati Nagar, Balaghat MP
